Customer Information

Below you will find all important information regarding orders, payment, delivery, returns and warranty at ITWORLDZH GmbH.

📦 Delivery

Delivery usually takes place within approximately 2 business days after payment is received.
Delivery times are estimates and may vary depending on product availability or external factors.

💳 Payment

We accept the following payment methods:
- Cash
- Card payments
- Electronic payments (e.g. Apple Pay, Google Pay)
Payment is due immediately.

🔄 Returns & Complaints

Returns due to change of mind or incorrect orders are excluded if the goods were delivered without defects.
In the case of a proven defect, ITWORLDZH GmbH will, at its discretion:
- Repair the product
- Replace the product
- Issue a credit note if repair or replacement is not possible
Refunds in cash or via the original payment method are excluded unless legally required.

🛠 Warranty

We provide a voluntary 3-month warranty from the date of delivery. The warranty covers material and manufacturing defects only.
The warranty does not cover:
- Damage caused by misuse
- Third-party intervention
- Normal wear and tear
- Software issues caused by third-party software
Statutory consumer rights remain unaffected where mandatory law applies.

❗ Inspection Duty

Customers are required to inspect the goods immediately upon receipt.

📞 Customer Support

If you have any questions or complaints, please contact us:
📧 info@itworldzh.ch

🏢 Provider

ITWORLDZH GmbH
Tellstrasse 31
8004 Zurich
Switzerland

ℹ️ Notice

Our current Terms & Conditions (GTC) apply.