Get In Touch
We welcome you in Zürich!
Visiting in person offers the best experience for consultations and exploring our samples. You can find us conveniently located at: Tellstrasse 31, 8004 Zürich, Switzerland. (Directions are available on the map below.)
Contact information
Get in Touch Today!
Use the convenient quick response form for immediate assistance, or reach us directly using the contact details provided. We look forward to hearing from you!
OUR OFFICE LOCATION
Our shop is conveniently located near the vibrant heart of Zurich, a short walk from Zürich Main Station.
We look forward to seeing you!
Working Hours
WEEKDAYS
9:30 – 12:30
14:00 – 19:00
SATURDAY
10:00 -17:00
SUNDAY
CLOSED
frequently asked questions
General questions about ordering, payments, and our services
General Questions & Ordering
Placing an order is simple:
1. Browse the shop and choose the items you want.
2. Add them to your cart using the “Add to Basket” button.
3. When you’re ready, go to your cart or checkout page.
You’ll be asked to sign in or create an account before continuing.
Your account lets you track all your orders and view your order history.
4. Check your shipping address, then review and confirm your order details.
5. Complete your payment to place the order.
You’ll receive an order confirmation email once everything is processed.
We accept a variety of secure payment options, including:
Apple Pay
Google Pay
TWINT
Credit and debit cards
PayPal
We only use your information to process your orders, provide customer support, and improve your shopping experience.
Your data is kept secure and confidential and is never sold to third parties.
We may share essential details (like your address) only with trusted partners such as shipping services or payment providers, and only when necessary to complete your order.
No, we don’t offer international shipping at the moment.
We currently ship within Switzerland only.
We don’t accept returns simply because an item is no longer needed or not liked.
Returns are only possible if there is a problem with the device.
If an issue occurs during this period, we will repair or replace the device.
We do not offer cash refunds.
Instead, the value will be credited to your account and can be used toward a new product or device.
Yes, all our products include a 3-month warranty.
If an issue occurs during this period, we will repair or replace the device as needed.
Shipping usually takes 2–3 working days.
The exact delivery time can vary depending on the day and time your order was placed.
Account Management & Support
Everything you need to manage your profile, billing, shipping, and payment methods. TO ACCESS THIS YOU WILL NEED TO HAVE AN ACCOUNT
To view your complete purchase history, including the Order Status, by navigating to the “My Account” page, then Orders in the main menu. If your order contains digital assets, you can access and download those files directly from the Downloads link.
You can update your name, email address, and password by navigating to the “My Account” page. To change the credit card or payment method associated with your account, please use the Edit Payment Methods option.
To view or update your saved shipping and billing information navigate to the “My Account” page. , click the Address link. You can add new addresses or set a primary address for future purchases. This helps ensure your orders are delivered correctly.
To add a new credit card, update an existing one, or set a default payment method for subscriptions, navigate to the “My Account” page, click Edit Payment Methods. Note: For security, you may be required to re-enter your password before viewing or editing payment details.
The fastest way to get support for a specific order is through your account dashboard:
1. Access Your Orders: Log in and navigate to the “My Account” section.
2. Select the Order: Find the specific order you have a question about, and view the order.
3. Use the Report with Order Bottom: This should take you to contact from regarding your order, just type your details, the order details should be automatically filled and send us a messages about your issues. We will try to get to you as soon as we can.
You can also just call us or visit our store if you are close by to get your reply quicker.